FAQ Helpdesk

FREQUENTLY ASKED QUESTIONS

Find quick, informative answers to commonly asked questions about our tile varieties, specifications, and installation tips.

What is the difference between Vitrified and Ceramic tiles?

Ceramic tiles are made of natural clay and minerals, fired at lower temperatures. They are generally more porous and best suited for walls or light-traffic residential floors. Vitrified tiles (including GVT and PGVT) undergo a vitrification process where they are fired at extremely high temperatures, fusing clay and silica into a glassy, dense, non-porous material. This gives them very low water absorption (<0.5%) and makes them highly durable and resistant to stains and wear, perfect for high-traffic floors.

What is GVT (Glazed Vitrified Tiles) and PGVT (Polished Glazed Vitrified Tiles)?

GVT stands for Glazed Vitrified Tiles. They have a glazed surface layer that allows for diverse high-resolution textures and designs, such as Matt, Digi Matt, Satin, and Textured finishes. PGVT stands for Polished Glazed Vitrified Tiles, which feature a polished, highly-reflective glossy finish on top of the glaze, giving them a luxurious marble-like shine and depth.

What does shade variation mean in tile collections?

Shade variation represents the deliberate or natural differences in color, tone, and texture from tile to tile in a single production run. It is rated from V1 (uniform appearance) to V4 (substantial variation) to recreate realistic organic textures like marble or wood planks. When laying tiles with high shade variation, installers should draw from multiple boxes to mix the pieces evenly.

How do I calculate the quantity of tiles and boxes needed for my space?

You can use our interactive Tile Calculator! Enter your room length, width, tile size, and wastage percentage (typically 5-10% to account for cuts and corners), and it will automatically calculate the square footage, required tile count, and number of boxes to order.

How should I clean and maintain vitrified tiles?

Vitrified tiles are exceptionally easy to maintain due to their non-porous nature. For routine cleaning, sweep or vacuum dust, and mop with warm water and a mild, neutral detergent. Avoid harsh abrasive scrubbers, steel wool, or acidic products that can scratch or dull the polished surface.

What size of grout joints should be kept during installation?

We recommend keeping a minimum grout joint of 2 mm to 3 mm between tiles. This allows for natural building settlement, thermal expansion, and minor adjustments during installation, preventing cracking, buckling, or chipping. Using tile spacers is highly recommended for straight joints.

Can I use floor tiles on walls, or wall tiles on floors?

Yes, floor tiles (like GVT, PGVT, or Slabs) can be safely installed on walls for a seamless premium look. However, wall tiles (such as ceramic wall tiles) should never be used on floors. Wall tiles are thinner, have lower slip-resistance, and are not designed to support structural weight or foot traffic.

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